Objective

• Understand the current process and performance

• Finalize CTQs and metrics related to project goals/objectives

• Identify the metrics/variables to be measured

• Define input and output variables and the relationship between them (use Cause-and Effect diagram)

• Develop operational definitions for all measurements

• Identify data collection plan and procedures and design data collection forms

• Assess measurement systems

• Perform measurement system analysis

• Collect necessary data

• Validate data/ draw valid conclusions using appropriate statistical tools and methods

• Evaluate process capability/performance of metrics

• Identify key input and output variables